Tia kept me updated through the process and always remained professional and caring. I would certainly use their services again.
There was continued open dialogue and they remained completely flexible in their approach. If something wasn’t working, they approached us with evidence and an alternative solution.
We all found the training incredibly useful and interesting. You really understood our role in relation to support providers and our residents which was fantastic. The training was set out logically with tangible tips to put into practice straight away (at work and at home!).
The care that Tia shows our family and the work she does with our daughter is wonderful. Her knowledge and experience have been second to none.
It was one of the most engaging presentations I have attended and inspired me to go away and look more at what I do in my work in regards managing the pbs process. The only problem was you didn't get to talk for long enough.
I can confidently say that the work PBS UK did with the people we support and the staff team, was key in driving up the standards of care delivered at the service and enabling the staff to support people to a better quality of life.
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